Last updated: 9 November 2026
These terms apply when you use the Purple Gorilla website and enquiry forms. By using the site or submitting an enquiry, you agree to these terms. If you do not agree, please do not use the enquiry forms.
Enquiries and bookings
Submitting an enquiry starts a conversation and does not itself create a booking or guarantee availability, permits, prices or travel arrangements. Any trip is subject to a written quotation that sets out your itinerary and price. A booking is not confirmed until we have received your payment and confirmed it with you in writing. The payment and cancellation terms below apply unless your written confirmation says otherwise.
Deposit and payment
To confirm a booking, you can pay a 50% deposit or the full trip price, whichever you prefer. If you pay a deposit, the remaining balance is paid on arrival in Rwanda.
We use your payment straight away to secure the parts of your trip that must be paid in advance or sell out, such as gorilla, chimpanzee and golden monkey permits from the Rwanda Development Board (RDB), park entry and lodge reservations.
Cancellations and changes
We reschedule first. If you need to cancel, we will first try to move your gorilla, chimpanzee or golden monkey permits to new dates with the Rwanda Development Board (RDB), so you keep your trek. Permits are issued in your name and cannot be transferred to someone who is not on the original booking.
Refunds. If you cancel and your permits cannot be rescheduled, your refund depends on how much notice you give us:
- 30 days or more before your trip starts: full refund of everything you have paid, including permits.
- Less than 30 days before your trip: full refund of everything you have paid except permit fees.
If you don't show up. A no-show is not refunded. Instead, we offer to reschedule your trip to new dates for a small rescheduling fee, plus any fees RDB or lodges charge for the change. New dates depend on permit and lodge availability.
If RDB refunds any part of a permit, we pass that refund on to you in full.
Changing your dates. Tell us as early as possible. We will try to move your trip, but new dates depend on permit and lodge availability. Any fees charged by RDB or lodges for the change are passed on at cost.
If we cancel. If we have to cancel your trip for reasons within our control, you receive a full refund of everything you have paid.
Events outside anyone's control. If a trip is affected by park closures, natural events, unrest or government restrictions, we will work with you to reschedule. Refunds are limited to what permit issuers, lodges and other suppliers return to us.
Because permit fees cannot be refunded for cancellations within 30 days of travel, we strongly recommend travel insurance that covers trip cancellation.
Information on the website
We aim to keep the website information useful and current, but descriptions, itineraries, availability and prices may change. Information on the site is general and should be confirmed with us before you make travel decisions or incur costs.
Your responsibilities
Please provide accurate information in your enquiry and use the website lawfully. Before travel, you are responsible for checking that you meet applicable passport, visa, health, insurance and entry requirements for your circumstances.
Third-party services
This website links to third-party services, including email and WhatsApp. Those services are operated independently and governed by their own terms and privacy policies. We are not responsible for their services or content.
Website use and content
Unless otherwise stated, website text, branding and design are provided by Purple Gorilla. You may browse and use the site for personal travel research; you may not misuse the site, interfere with its operation, or copy and republish its content without permission.
Liability
To the extent permitted by applicable law, Purple Gorilla is not responsible for loss arising solely from reliance on general website information that has not been confirmed for your trip. Nothing in these terms excludes a responsibility that cannot legally be excluded. The terms provided with a confirmed booking will govern that trip.
Changes and contact
We may update these terms by publishing a revised version on this page. For questions, contact purplegorillarw@gmail.com.
For details about personal information, read our Privacy Policy.